By David Pollitt.
Price: Free USD.
Category: <a href="http://www.smashwords.com/books/category/898">Essay</a> / <a href="http://www.smashwords.com/books/category/900">Business</a> / <a href="http://www.smashwords.com/books/category/4">Nonfiction</a> / <a href="http://www.smashwords.com/books/category/88">Education and Study Guides</a> / <a href="http://www.smashwords.com/books/category/2094">Evaluation & assessment</a>.
David Pollitt Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request.
Price: Free USD.
Category: <a href="http://www.smashwords.com/books/category/898">Essay</a> / <a href="http://www.smashwords.com/books/category/900">Business</a> / <a href="http://www.smashwords.com/books/category/4">Nonfiction</a> / <a href="http://www.smashwords.com/books/category/88">Education and Study Guides</a> / <a href="http://www.smashwords.com/books/category/2094">Evaluation & assessment</a>.
David Pollitt Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request.